Frequently Asked Questions
What are the hours of operation for the Modera Ridgeline leasing office in McKinney, TX?
Mo - Fr: 9:00 am - 6:00 pm Sa: 10:00 am - 5:00 pm Su: Closed
What floor plans are available at the Modera Ridgeline apartments?
Modera Ridgeline offers an array of 1-, 2- and 3-bedroom apartment homes.
Are pets allowed at Modera Ridgeline? What are the pet fees, rules and restrictions at the McKinney apartment homes?
We love your furry companions and welcome up to two per apartment home. While we are huge fans of individuality (and the exotic), we have to ask that exotic pals, such as skunks and ferrets, find happy homes with a friend or family member. Please note that we reserve the right to disallow certain aggressive breeds of dogs and aquariums as per our pet addendum. Please contact our leasing office for further information.
Does the community have gated access? How do you enter the gate as a resident? How do guests enter the gate?
Our community offers gated access. Each resident receives a code or fob to enter the gate.
How does a resident of Modera Ridgeline get a parking spot?
Modera Ridgeline offers parking for an additional fee per month.
Are there guest parking spots available at the McKinney homes?
We do offer guest spots available on a first come first serve basis.
Do you have on-site maintenance available at Modera Ridgeline in TX? How do I make a maintenance request as a resident?
Prioritizing our residents' needs, we proudly offer an on-site maintenance team at Modera Ridgeline. To submit a maintenance request, simply log onto your Resident Portal, and our team will assist you as soon as possible. Please allow our team 48 hours to respond to your request.
What do I do if I have an after-hours maintenance request/emergency?
To submit an after-hours service request, you can use the Resident Portal or contact Milly, our virtual assistant, for assistance. In case of emergencies, call the main phone number and press 2 for maintenance emergencies. Describe the emergency to Milly, who can then escalate it to our on-call service associate.
Does Modera Ridgeline have courtesy patrol?
We offer courtesy patrol at Modera Ridgeline
How do residents receive packages at Modera Ridgeline?
We have package lockers available to residents 24/7. You will receive an email and text message when a package is delivered to the lockers. Residents can also receive deliveries from certain carriers via the entry callbox system.
Does the community offer a valet trash service? Is there a recycling service offered?
We provide valet trash and recycling services at Modera Ridgeline.
Is there an elevator available?
Yes, we have both an elevator and freight elevator for your convenience.
When was Modera Ridgeline in McKinney, TX built?
The community was built in 2026.
What is the smoking policy at Modera Ridgeline?
At Modera Ridgeline, we are a 100% smoke-free community.
Do the apartments have air conditioning?
Our apartment homes come equipped with air conditioning to keep you comfortable all year long.
Do the homes at Modera Ridgeline have full-size in-home washers and dryers?
Each apartment home comes with an in-home full-size washer and dryer, making laundry day a breeze!
What kind of appliances do the Modera Ridgeline kitchens have?
Our McKinney, TX apartment homes offer ENERGY STAR® stainless steel appliances.
What type of countertops do the homes have?
Modera Ridgeline has quartz countertops with stylish backsplash.
Do the refrigerators have an ice machine?
Our stainless steel refrigerators come equipped with an ice machine.
Do the kitchen sinks at Modera Ridgeline have a garbage disposal?
Every stainless steel single-basin kitchen sink at Modera Ridgeline comes equipped with a garbage disposal.
Do the apartments have dishwashers?
Every apartment home comes equipped with a dishwasher in the gourmet kitchen.
What type of flooring is available in the McKinney, TX homes?
Every 1-, 2- and 3-bedroom apartment home at Modera Ridgeline features wood-style plank flooring throughout.
Do the 1-, 2- and 3-bedroom apartments at Modera Ridgeline have balconies or patios?
Our apartment homes offer a private patios and balconies in select homes.
Are the apartment homes at Modera Ridgeline wired for Wi-Fi? Is Wi-Fi included with my rent payment?
We offer complimentary Wi-Fi in all common areas.
Do the homes in TX have keyless entry? Do they have smart features?
At Modera Ridgeline, our apartment homes feature smart home technology with a key fob front entry system, USB ports, and a programmable thermostat.
Is there a community pool at Modera Ridgeline? What are the hours of operation? What time of the year is the pool open?
At Modera Ridgeline, we have a pool that is open from dawn to dusk, April - September.
Is there a fitness center? What are the hours of operation?
Modera Ridgeline offers a 24-hour community fitness center.
Is there a clubhouse at Modera Ridgeline in McKinney, TX? What are the hours of operation?
The clubhouse is open from 8AM to 10PM for residents and their guests to enjoy.
Is there a pet park at Modera Ridgeline? Is there a pet spa? What are the hours of operation?
We offer a dog park and pet spa, perfect for your furry friends!
Is there a playground at Modera Ridgeline? What are the hours of operation?
Our community does not offer a playground.
Is there a community grilling station?
We proudly offer a community grilling station at Modera Ridgeline for our residents to enjoy.
Are there coworking stations available? What are the hours of operation?
Our residents can utilize our 24-hour coworking spaces in our clubhouse at their convenience.
Are there Electric Vehicle/EV charging stations available at the apartment homes in TX? Is there a charge to use/rent the EV charging parking spot?
We offer Electric Vehicle/EV charging stations at Modera Ridgeline for no additional charge.
Does Modera Ridgeline have a concierge?
We do not offer concierge services at Modera Ridgeline.
What kind of tours are offered at the community?
We provide options for in-person tours and virtual tours. Schedule the tour that suits your needs best today!
What lease terms are available at Modera Ridgeline?
Our community offers a variety of lease terms to meet your needs, ranging from 12 to 15 months. Please check our website for the most up to date offerings.
Are utilities included in the rent payment?
Utilities are not included in the rent payment at Modera Ridgeline.
Is renter's insurance required for the Modera Ridgeline apartments?
At the time of application, residents are automatically enrolled in the Resident Liability Program at $15 per month. This is the simplest and most cost-effective way to satisfy the insurance requirements of your lease. The resident liability program is not renters insurance and does not cover personal property contents or liability coverage to third parties (other residents). Residents have the option to opt-out of the program by supplying their valid third-party renter's insurance policy to MillCreek.ConfirmInsurance.com. For more information, please reach out to our associates for details.
How do I pay rent?
To make this as convenient as possible, there are several ways to pay rent. Our favorite is through the Resident Portal or Resident Portal Mobile App. Visit the community website and select 'Residents' to login and submit your payment. You can also download the Resident Portal Mobile App on your favorite Android or Apple device to pay your rent. We also accept e-check, MoneyGram, and credit card payments (service fees may apply).
We're also excited to announce that we are now accepting payments with Flex.
With Flex, you choose when and how you pay rent. Each month, Flex splits your rent into two payments: you pay part of your total rent up front and finance the rest with a Flex credit line. You have the flexibility to choose your second payment date to better align with your finances.
For questions about Flex Payments, please contact their customer support team by hitting "Contact Us" in the Flex app, or visiting their website at help.getflex.com.
When is rent due each month at Modera Ridgeline in McKinney?
Rent is due on the first of the month, with a grace period extending to the 6th day of each month. Late fees will start on the fourth day of each month.
Can the apartment homes at Modera Ridgeline in TX be sublet or listed on short-term rental platforms like Airbnb or VRBO?
Please note that listing your rental home on platforms like Airbnb and VRBO is not permitted as per the rental agreement. We appreciate your cooperation in maintaining the integrity and safety of our community.